Who we are
PIP Navigator is a peer-support resource for PIP claimants in England and Wales. It is operated by Paul Devlin, a sole trader registered with the Information Commissioner's Office (ICO registration: C1903205).
Contact: hello@pipnavigator.co.uk
What data we collect
We keep data collection to the minimum needed to deliver our service.
When you download a free guide or buy a product
- Email address — collected via Gumroad (our payment and delivery platform) when you download a free guide or purchase a paid product.
- Name — only if you provide it during checkout. Not required for free downloads.
- Payment details — processed and stored by Gumroad, not by us. We do not see or store your card details.
When you sign up via a Meta (Facebook/Instagram) lead form
- Email address — submitted by you through the lead form.
When you visit our website
- Browsing data — if you accept cookies, the Meta Pixel (ID: 517991158551582) collects anonymised data about your visit to help us understand how people find us and to measure ad performance. No browsing data is collected if you decline cookies.
- Session cookies — used to remember your cookie consent preference. These do not track you across sites.
Why we collect it (legal basis)
- Email address — legitimate interest (to deliver the guide or product you requested and to send relevant follow-up information about PIP guidance). You can unsubscribe at any time.
- Browsing/Pixel data — consent (you choose whether to accept cookies).
- Payment data — contract performance (to fulfil your purchase, handled by Gumroad).
Who we share data with
We use the following processors to run our service:
- Mailjet (email delivery) — stores your email address to send you guides and follow-up emails. Based in France/EU. Mailjet privacy policy.
- Gumroad (payments and digital delivery) — processes purchases and delivers PDF downloads. Based in the US. Gumroad privacy policy.
- Meta (advertising and analytics) — receives anonymised browsing data via the Pixel if you accept cookies. Based in the US. Meta privacy policy.
- Netlify (website hosting) — serves our website. May process server logs containing IP addresses. Based in the US. Netlify privacy policy.
We do not sell your data to anyone. We do not share your data with any party not listed above.
How long we keep it
- Email address — until you unsubscribe or ask us to delete it.
- Purchase records — retained by Gumroad per their policies. We retain a record of your purchase for accounting purposes (up to 7 years per HMRC requirements).
- Browsing data — retained by Meta per their data retention policies. We do not store Pixel data ourselves.
Your rights
Under UK GDPR, you have the right to:
- Access — ask what data we hold about you.
- Rectification — ask us to correct inaccurate data.
- Erasure — ask us to delete your data.
- Objection — object to processing based on legitimate interest.
- Portability — request your data in a machine-readable format.
To exercise any of these rights, email hello@pipnavigator.co.uk. We will respond within 30 days.
Unsubscribing from emails
Every email we send contains an unsubscribe link at the bottom. Click it to stop receiving emails immediately. You can also email hello@pipnavigator.co.uk and ask to be removed.
Cookies
For full details on the cookies we use, see our Cookie Policy.
Changes to this policy
If we make significant changes, we will update this page and change the "last updated" date at the top.
Complaints
If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office: ico.org.uk/make-a-complaint.